Privacy policy

Last updated: November 12, 2025

Overview

(“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us through other channels such as social media, WhatsApp, or email.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal details: Name, phone number, email address, and delivery address.
Payment information: Payment card details, billing address (processed securely through our payment partners).
Device & technical data: IP address, browser type, device information, and browsing activity on our website.
Account & communication data: Messages sent through our contact forms, WhatsApp, or live chat.

We collect this information when you make a purchase, create an account, contact us, or browse our website.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your order or account.
Improve our website, products, and services.
Send promotional messages or updates (only if you’ve opted in).
Detect and prevent fraud or misuse of our services.

3. Sharing Your Information

We do not sell your personal information.
However, we may share your data with trusted partners strictly for operational purposes, including:

Payment processors (e.g., Tabby, Tamara, etc.) to process your transactions.
Delivery and logistics partners for shipping your orders.
Customer support providers assisting in communication.
Analytics and advertising services (such as Meta, TikTok, or Google Ads) to improve marketing relevance.

All partners are required to handle your information safely and in accordance with applicable laws.

4. Cookies & Tracking Technologies

We uses cookies to enhance your browsing experience.
Cookies help us:

Remember your preferences and items in your cart.
Analyze website traffic and performance.
Personalize offers and advertisements.

You can disable cookies through your browser settings, but some website features may not function properly without them.

5. Data Protection & Security

We take your data security seriously.
All personal information is stored on secure servers with encryption and access control.
While we take all reasonable measures to protect your information, we cannot guarantee complete security due to the nature of online data transmission.

6. Your Rights

You have the right to:

Access and request a copy of your personal data.
Request correction or deletion of your information.
Withdraw consent for promotional messages at any time.

7. Data Retention

We retain your data only as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, or enforce agreements. Once no longer needed, your data will be securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or delivery services).
We are not responsible for their content or privacy practices. Please review their policies before sharing any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of our website after any changes means you accept the revised policy.